Driving Businesses while providing OPPORTUNITIES for Filipinos

In the past, outsourcing in the IT industry has been dominated by India, but in the last 10 years, the Philippines has had tremendous growth in the outsourcing industry. The Philippines, a US colony in the first half of the 20th century, took over India in 2011 as the largest share of voice-based outsourcing in the world, wages in the industry had increased by 10% annually since 2004. As outsourcing in the call center industry increased this also led to an increase in other higher value IT related services.

Outsourcing increases efficiency; establishes jobs in developing countries with high unemployment, transfers valuable technological knowledge and increases the national will for higher education in developing countries. This in turn has a positive impact on the technological services in these developing countries, which often have outdated technological services.

Wages in the outsourcing industry in the Philippines are far higher than in the rest of the economy and wages in the sector are over 7 times higher than average. Outsourcing has a major economic impact on the Philippines and the industry is on track to generate $ 30 Billion in revenue annually. Most of the industry's revenue is spent in the Philippines and therefore each outsourcing job generates 2.5 additional jobs in other industries such as sales, transportation and other services.

The IT outsourcing industry expects to increase by 15-18 percent in 2016 and focuses on services of higher value through Knowledge Process outsourcing. Jobs in KPO will be dominant and will require more advanced talents, and develop positions with higher value. Although the call center industry is the largest source of employment, in recent years there has been great growth in higher value sectors such as software development.